The Long-Term Care Ombudsman Program is comprised of 17 local councils across Florida, all offering free, localized advocacy services.

An ombudsman is a specially trained and certified volunteer who has been given authority under federal and state law to identify, investigate and resolve complaints made by, or on behalf of, long-term care facility residents. Ombudsmen respond to resident complaints and concerns ranging from issues with medication and care administration to matters of dignity and respect. It is the ombudsman's role to protect the legal rights of residents, and assure that they receive appropriate treatment and quality care.

Ombudsmen can provide facility staff and administrators with information and services on residents' rights, the Long-Term Care Ombudsman Program's services, best practices in care administration and other relevant issues affecting the health, safety and welfare of long-term care residents.

To ask for an ombudsman's assistance, request a group presentation, or learn more about the program, call toll-free 1-888-831-0404 .